This policy covers the website found at the following URL:
https://criminalclaimsbureau.co.uk/website-management-policy/
The website referred to is managed and operated by MJN Marketing Ltd based at Harrogate Business Centre, Hookstone Avenue, Harrogate HG2 8ER.
The material and text copy contained on the above website are deemed to be for general information purposes only and do not constitute legal or professional advice. MJN Marketing Ltd does not accept any responsibility for any loss which may arise from accessing or relying upon on information contained in this website.
Policy Statement
Director Martin J Nolan has responsibility for the management of the website including:-
ensuring content is up to date;
ensuring content does not infringe copyright;
specifying conditions for downloading material;
ensuring compliance with the Disability and the Equality Act 2010;
overseeing linking arrangements;
ensuring posting of a privacy notice explaining how any data collected from visitors will be managed by the practice.
Copyright and Trademark Notices
The contents of this site are protected by copyright under international law. Users are permitted to read the contents of our website and make copies of such content for their own personal use. They may also give copies to colleagues for their personal use on the basis that MJN Marketing Ltd is acknowledged as the source, the text is not altered in any way and the attention of the recipients is drawn to this warning. All other use and copying of any of the contents of this site is strictly prohibited. Copying from websites of third parties is subject to any requirements applicable to those sites.
Links to Third Party Sites
This website may include hyperlinks to websites operated by other parties. We are not responsible for examining or evaluating them and their inclusion does not imply endorsement of their content. We do not receive any fees from any website owner who may be cited or linked to from the website. All external links should be considered for information only purposes.
Accessibility
We are committed to making our website accessible for all our website visitors, including those with disabilities.
We are committed to providing an accessible web service. If you experience problems or have any suggestions for improvement, please contact Martin Nolan.
Data Protection
We will use your information to provide and personalise our claims handling service. Where we collect personal data, we store this securely in electronic copy but also where claims progress in hard copy. This data will only be used to either assess or handle your potential criminal injury claim and for no other purpose. Your information will be shared with the Criminal Injuries Compensation Authority (CICA) the government agency who administer the compensation scheme. Your data may also be shared with your healthcare team (GP and or any hospital consultants) and if loss of earnings is to be claimed your employer and HMRC.
In order to handle your claim against the Criminal Injuries Compensation Authority (CICA) the Criminal Claims Bureau (CCB) may keep data on you relating to any the following:
We ensure that the provisions and obligations imposed by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018) together with any subsequent re-enactment or amendment thereof in storing and processing personal data, are complied with at all times. We may contact you by post, email or telephone for these purposes. We will never pass your personal data to anyone else or disclose information on your claim to anyone without your prior approval unless we are legally required to do so for example in the event of the sale of the business.
If you provide information to us but do not proceed with an instruction to use our services, we shall retain your information securely for a period of time before removing the details from our system.
The processing of personal data relating to the pursuing of a legal matter of this nature is supported under the following Article 6 & 9 conditions of the GDPR:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”.
(a) the data subject has given explicit consent to the processing of those personal data for one or more specified purposes. (Special category – Health)
The processing of personal data for any clients relating to the pursuing of a legal matter of this nature is supported under the following Article 6 & 9 conditions of the GDPR:
Telephone calls
We record all telephone calls we make and receive. This is a regulatory requirement under the Financial Conduct Authority CMCOB 2 : Conduct of business. The specific rules on call recording within our regulatory framework can be found here: https://www.handbook.fca.org.uk/handbook/CMCOB/2/3.pdf
The Data Controller for this website is MJN Marketing Ltd registered with the Information Commissioners Office (ICO) reference ZA098027. If you have any complaints regarding how we hold data or if you have any other issues pertaining to our use of data and anything stated within this privacy policy, you may contact the ICO here.
The Data Controller for this website is MJN Marketing Ltd registered with the Information Commissioners Office reference ZA098027. See our Privacy Policy here
Collection Utilisation and security of data
Without limitation, any of the following Data may be collected:
2.1 – Name;
2.2 – Gender;
2.3 – Contact information such as email addresses and telephone numbers;
2.4 – Address and post code
2.5 – Financial information such as credit / debit card numbers; (for those using our online payment facility)
2.6 – IP address (automatically collected);
2.7 – Web browser type and version (automatically collected by web analytics and traffic analysis software);
2.8 – Operating system (automatically collected by web analytics and traffic analysis software);
Our Use of Data
We will use your information to provide and personalise our claims handling service. Where we collect personal data, we store this securely in electronic copy but also where claims progress in hard copy. This data will only be used to either assess or handle your potential criminal injury claim and for no other purpose. We ensure that the provisions and obligations imposed by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018) together with any subsequent re-enactment or amendment thereof in storing and processing personal data, are complied with at all times. We may contact you by post, email or telephone for these purposes. We will never pass your personal data to anyone else or disclose information on your claim to anyone without your prior approval unless we are legally required to do so for example in the event of the sale of the business.
This is the Cookie Policy for Criminal Claims Bureau, accessible from www.criminalclaimsbureau.co.uk
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. The content on our website is deemed to be for general information purposes only and should not constitute legal or professional advice. MJN Marketing Ltd accepts no responsibility for any loss which may arise from accessing or relying upon on information contained in this website.
Responsibility and review
Responsibility for this policy lies with Martin J Nolan who will review this annually.
