How to make a complaint
You have a number of options in order to make your complaint:
In writing
You may make your complaint in writing by sending your letter to the following business address:
Criminal Claims Bureau
Harrogate Business Centre,
Hookstone Avenue,
Harrogate HG2 8ER.
By email
Or you can send an email to us at martin@criminalclaimsbureau.co.uk.
By phone
You may prefer to make a complaint over the phone and you can do this by calling our main office number.
All complaints to our company are handled by the managing director of MJN Marketing Ltd, the company who owns and manages the Criminal Claims Bureau (CCB) service. You may forward any communications concerning your complaint directly to the managing director.
What happens next
We will send you a written or electronic acknowledgement of a complaint within two business days of receipt.
Within eight weeks of receiving a complaint we will send you either:
Where we decide that redress is appropriate, we will offer you fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
Financial Ombudsman Service
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
Financial Ombudsman Service
Visit this link to view the Financial Ombudsman official website with details of how to progress any complaint.